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It was on a day such as this, that I walked to KFC for my takeout lunch.
Upon entering the shop I recognized one of my classmates and started a conversation with her, it was then that I remember the lady at the counter telling everyone in the line behind my classmate to start moving to the other line because her register was going to be closing, I didn’t hear her because I was talking to my classmate, but later when she repeated it I moved into the other line, so ignoring the situation as one of those annoying times when I had to spend some more time in line.
It was then about two seconds after I had moved to the next line that this unfortunate event happened. Some African kids from my school had come in with their parent also to get some KFC; they headed to the line I had just left which was non-existent. The lady at the register, who had told me to move to another line because her register was closing, directly started servicing them for their meal. This made me annoyed, as I had often seen this happen too many times in China, the Chinese being discriminated by the Chinese in favor of helping a foreigner for unjust reasons, and the foreigner privy to special services which the Chinese themselves did not provide for their own kind, too inhospitable even to normal service standards, this was the problem.
I’m not usually what you’d call a brave kid, sure I’m courageous at times, but usually I don’t show it so much. Of course at times I feel like I should stand up for what I believe in, sometimes trying to be nice I let things slide. But this one I thought, in a rapid way as I progressed in my head, I definitely wasn’t going to let go of. I addressed the register lady in my line, “hey, what’s this all about? I was in line then that lady told me to move to this line, and now some other people come in and she serves them even though she says her line is closed?” I paused the energy in KFC began to change; I could see out of the corner of my eye and feel that everyone in the store was looking at me. “Are you guys being racist to your own people, Chinese people! Or are you just trying to make more money, since there’s more of them?” (The kids from my school who were being serviced were in a group and I was just by myself) I can remember saying something of the kind, then I told them I’d call the customer service complaint number, and they said there wasn’t such a number, I told them I’d get it by calling 114 (the help dial service). So there I was, standing in line “hey you got the number to complaint services…yeah I want to complain about KFC!” well okay, so they didn’t have a number for that like for some stores, but they had the number for the KFC main company, “6555-9888, okay”. I then looked up and realized some people were still pondering at what I was doing, or how my dilemma was being progressing. I looked up at the counter to my line there was a man with a tie there, “hey are you the manager?” I asked, “yes” he said, he had obviously heard my complaints so I started yammering away to him, if anyone was going to fix my problem I know he was going to. “You know I was in line, and was told to move because they were closing the register, then a group of foreigners came in and they’re being serviced, come on! We’re all Chinese why discriminate against your own people? I mean there’s one of me, how long can it be to service me, don’t discriminate against your own people! You guys are either discriminating, want more money, or didn’t want to service me because there’s one of me. You know what? Don’t be so discriminating, I can speak English you know, “Your restaurant is terrible, because the management here is just so bad…” (I think I stuttered a little probably sounding a little Chinese local like, losing my own accent… on account of being very peeved, and also with all the attention I was causing.) “Hey Chinese person not speaking Chinese language” one of the lady’s who worked at the register squirmed, I don’t even remember which lady gave me bad service, but then with the caps and classes they all wore I really couldn’t tell them apart.
I’d originally even wanted to see the nametag of the lady that gave me bad service, but their uniform looks confused me so whatever I thought. I replied to the lady’s retort with “Yeah, I just don’t want you to think I’m not cultured!!!” so then I pressed on for my order. The manager asked me what I wanted, after one customer or so ahead of me, he made sure the register lady got my order, single handedly made sure my two chicken wraps and milk tea were ready-pouring the milk tea into the container himself. And then soon, not as soon as I would have liked though, my order was done.
Of course I didn’t want to create any uproar with the people who had been serviced, the kids from my school and not me, but I couldn’t stand it. Like in Chinese elementary school, the teachers always treated the foreigners better than they treated me when we got the same grades in school. This KFC scenario wasn’t me being rude or discriminating, my own people the very people of my ethnic group had betrayed me, which actually happens a lot in China, there are so many examples of this that there are often too many to list. No it doesn’t happen everyday but it happens at times. And I wasn’t going to let myself stand by this time and let this happen to me, sure I’m Chinese, but I as a human should have been serviced with equal chances. Just because some new people came in doesn’t mean that they should be serviced right away when everyone else was required to move to a new line and wait it out. If we all keep waiting it out in line our whole lives without addressing unfair service and racial discrimination against our own people’s rights to services, how can this world ever be good enough for one to live in and call ourselves part of a nation?
To note I am not against the people from my school who were serviced before me, I am not racist, I was just standing up for rights I believed in, my right to be serviced, and not to let the foreign hospitality that often hinders my own people step in the way of my own life. For those of you who have never been to China, this is China, for better of for worse. I may not be the bravest person in the world, but I’m glad I said something about it. Although this probably happens everywhere in the world at least once a week, there you go, the cultural differences and issues we 21 centurions face today…